W1_Thuraiya_Leadership Styles analysis Using Tuckman model

W2.1_Eman_Root CAUSE analysis Using TREE DIAGRAM

1.    Problem Definition

After the project completion and reach Commercial Operation date (COD), it is handed over to Client Contract & Interface department (CCI). The (project company also called the Generator), start invoicing us and claim for the energy delivered, water delivered, capacity and fuel consumption, to insure it is the right amount to be paid, the department request for additional information, which sometimes get delayed and cause delay in the payment. 

2.    Identify the Feasible Alternative

To came up with possible solution, we need to investigate on the 3 alternatives:

1-    The interface between Generator/CCI team.

2-    Communication.

3-    Time Management.

3.    Development of the Outcome for Alternative

In this case we use “The root cause analysis”.

Method /Tool	Type	Defines Problem	Defines All Known Causes	Provides A Causal Path to Root Causes	Delineates Evidence	Explains How Solutions Prevent Recurrence	Easy To Follow Report	Score
Events & Causal Factors	Method	Yes	Limited	Yes	No	No	No	2.5
Change Analysis	Tool	Limited	No	No	No	No	No	0.5
Barrier Analysis	Tool	NO	No	No	No	No	No	0
Tree Diagrams	Method	Yes	Yes	Yes	No	Limited	No	3.5
Why-Why Chart	Method	Yes	Yes	Yes	No	No	No	3
Pareto	Tool	No	No	No	No	No	No	0
Storytelling	Method	NO	No	No	No	No	No	0
Fault Tree	Method	Yes	No	No	Limited	No	No	1.5
FMEA	Tool	Limited	No	No	No	No	No	0.5
Reality Charting	Method	Limited	No	Limited	No	Yes	Limited	2.5

Table. 1 RCA Methods

As shown on the table 1, the possible technique for this problem is the tree diagram which got the highest score of 3.5.

4.    Selection Criteria

The alternative for this problem is the Acceptance Criteria techniques

Attribute	Acceptance Criteria
The interface between Generator/CCI team	Two ways
Communication	Involving team members
Time Management	By support

Table 2: Acceptance Criteria

This is the acceptable attribute for CCI department. The Communication is critical. However, the interface between Generator/CCI team and time management are not needed that much since the team have almost reached the maturity stage. 

5.    Analysis and Comparison of the Alternative

The result from the root cause analysis (RCA) show us that the tree diagram is suitable for CCI team problem.

6.    Selection of the Preferred Alternative

The preferred one is RCA which indicate the true cause of the problem.

7.     Performance Monitoring and the Post Evaluation of Result

After implementing the solutions, we will check the performance of the generator and how efficient and fast they are in providing the data in monthly basis.

References

1.    RCA tree diagram

http://www.conceptdraw.com/How-To-Guide/cause-effect-analysis-and-solving.

2.    Various RCA Methods and Tools in Use Today

http://www.realitycharting.com/methodology/conventional-wisdom/rca-methods-compared

3.    Multi-Attribute Decision Making

http://www.planningplanet.com/guild/gpccar/managing-change-the-owners-perspective