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W3_Eman_(CCI) Leadership Styles analysis Using Tuckman model




1.     Problem Definition

The team of Client Contract & interface (CCI) department are working together for more than 3 years. They are dealing with generators in daily basis and managing contracts for all power and water plants in Oman. Currently the team is assessed on Bruce Tuckman 4 stage model in order to identify which stage the team currently is operating in and which leadership style will fit to develop the team.



2.     Identify the Feasible Alternative

The 4-stage model Forming, Storming, Norming and Performing is published by Dr. Bruce Tuckman, then he added another stage called Adjourning. In order to be an effective, I will assess my team including me and see in which stage we fall. Beginning with a directing style, moving through coaching, then participating, finishing delegating and almost detached. At the end, the team will be able to produce a leader that can develop a new team.



Figure 1. Tuckman model

3.     Development of the Outcome for Alternative



Client Contract & interface (CCI) department have answered all the 32 questions survey containing statements of teamwork. The scale is defined from 1 to 5 and each team Member scores each of the 32 questions using the following scale:



Scale
Response
1
Almost Never
2
Seldom
3
Occasionally
4
Frequently
5
Almost Always



Table 1. Scoring Scale

4.     Selection Criteria

After completing the Tuckman scoring model, the result of the CCI department is summarized below:



Stage                  
Score
Rank
Forming
23
3
Storming
21
4
Norming
31
2
Performing
33
1








5.     Analysis and Comparison of the Alternative

The result show us, that the CCI department is in performing stage based on a highest score of 33. It is because, some of the team members joined OPWP together and then assigned in the same CCI department then work with a good Sr. Contract Engineers for 3 years. One of our colleague become our manager, it facilitates our communication with him. At the end it reflects the definition of performing stage, collaboration in which member demonstrate support for each other.


If it is measured in leadership style then it will be one of the four behaviors (telling, selling, participating and delegating). Based on the result of Bruce Tuckman, the CCI department, is in delegating style.


6.     Selection of the Preferred Alternative

The preferred alternative is Norming as it is ranked second with the score 31. the preferred leadership style for Norming stage is participating.


7.      Performance Monitoring and the Post Evaluation of Result

It is recommended to maintain the same performance of the department and repeat the survey after one year or later to compare the result.



References


1.     Scoring the Tuckman Team Maturity Questionnaire Electronically. retrieved from http://www.phf.org/resourcestools/Documents/Electronic_Tuckman.pdf




3.     Team technology – Leadership using the Tuckman Model. Retrieved from (http://http://www.teamtechnology.co.uk/tuckman.htmlf
4.     Tuckman’s, B. (1965). FORMING, STORMING, NORMING & PERFORMING TEAM DEVELOPMENT MODEL. Online at:http://www.coachingcultureatwork.com/wp-content/uploads/2013/05/BruceTuckman_Team_Development_Model.pdf (accessed 6 November 2017

Comments

  1. Dr. PDGNovember 14, 2017 at 8:37 AM

    EXCELLENT, Eman!!!

    This is a really great tool and is worth running from time to time especially if it seems your team has started to decline. You may also want to try to run the Thomas Killman instrument on them? See who in your team are naturally Collaborators or Compromisers? Once you identify who they are, see if you can't leverage their natural tendencies to help the team solve problems?

    But getting back to Tuckman, given that your team is in the PERFORMING stage, be sure to beware of GROUPTHINK. https://www.mindtools.com/pages/article/newLDR_82.htm Another reference that may be of further interest on this topic is here: https://open.library.ubc.ca/cIRcle/collections/ubctheses/831/items/1.0095476

    You may want to post another blog at some point talking about how to test or assess to see if your team is susceptible to Groupthink and what you can do about it?

    Keep up the good work and looking forward to seeing more blog postings of this quality!!

    BR,
    Dr. PDG Jakarta

    ReplyDelete
  2. Dr. PDGNovember 14, 2017 at 8:40 AM

    PS I am REALLY impressed to see you building in a "Risk Buffer" by posting your blogs in advance. Remember that for the purposes of calculating Earned Value (BCWP) you are entitled to claim work done in advance of the scheduled dates PROVIDED it meets the quality standards, fulfills the contractual shall clauses and is ACCEPTED by the client or end user.

    As your W3 blog met all those criteria you can claim it for the BCWP or EV for W2.

    BR,
    Dr. PDG, Jakarta

    ReplyDelete

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